During a cooldown period, a player cannot play any matchmaking, but can still play any of the casual game modes, including community servers or locally-hosted servers running the competitive rule set. Sign In Don't have an account? Additionally, players without a skill group are limited to two competitive matches that result in wins or draws per day until they are placed in a skill group by winning 10 matches to get a rank or drawing a match after the 9th win. When entering a selected game mode, the matchmaking system will try to place the player with other players around the same skill level. Trust Factor is always enabled, even when an option to queue exclusively for Prime users is picked. To complete the process, a valid phone number must be entered to "upgrade" the player's account to "Prime" status. Rank Pips to rank up 1.
If a player has abandoned a match, cheated, or otherwise has committed poor sportsmanship, the player will receive a competitive matchmaking cooldown.
When a player has a competitive matchmaking cooldown, the player cannot participate in any competitive matches for the duration of the cooldown. If a player does not participate in competitive matchmaking for 28 days, the player's skill group will be hidden, and will require the player to win or draw an additional competitive match to be re-placed in a skill group. The player will be notified of any existing cooldowns by a yellow banner at the top of the main menu page stating the reason and the remaining length of the cooldown. The exact algorithm is not divulged by Valve. The first cooldown will last for 30 minutes, the second is 2 hours, then 24 hours, and lastly 7 days.
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